Voice Bots

With Digital VirtualAgents that can conduct customised, sympathetic, and proactive interactions in real time, you can optimise your CX procedures, costs, and resources.

What is Augmented Voice Intelligence, and how does it work?

The next paradigm of extending your workforce to mix the power of humans and robots is Augmented Voice Intelligence. Augmented Voice Intelligence is a collaborative effort aimed at providing better service to customers. Collaborate with a purpose-built speech AI solution to empower both your internal and external customersand to provide amazing experiences.

Voice AI has been added to the orchestrate the existing customer support centers into Augmented Call Centers.

Begin automating your customer service activities with artificial intelligence now.

Drive genuine interactions beyond IVR to improve the customer experience.

Features

Determine the Customer's Intention

Our AI Voice Assistant properly understands your client’s needs. The customer obtains timely responses, accurate guidance, and a sense of value as a result of using it.

Personalization

Our AI Voice Assistant keeps track of recent customer encounters. To create a tailored client experience, it knows the context, their history, and their preferences.

Instantly respond

Improve your response time and your ability to deal with repetitious jobs. Customer interactions are now quicker, easier, and available 24 hours a day, seven days a week.

Cost-Effective

Allow your agents to concentrate on solving challenging problems and growing income. With our AI Voice Assistants, you can cut costs while retaining customer connection.

Human Agents as a Link

Create a seamless equilibrium so consumers don’t have to repeat anything. Any difficult enquiry or escalation is routed to a human agent who receives a context update.

Muliti-Lingual

AI Voice Assistant are vernacular in nature and can speak and comprehend several Indian languages. Give your marketing efforts the voice of your choice for as long as you want.

Imitating Human voice patterns

Ambient noise, speech disfluencies, filled pauses, conversational barge-in, language mixing, and switching are all difficulties that our Conversational Voice Agent is designed to address.

Semantic comprehension

The platform is meant to grasp the meaning of what your customers are saying in natural interactions, regardless of connotation limits.

Text-to-speech Mapping

Our products are well-suited to their intended use. TTS allows you to alter tone, pitch, and speed to fit the use case and emotional condition of your clients.

Sentiment-Context Matching

Based on prior contacts and consumer emotion, our AI Voice Agent can draw and maintain information from numerous channels to tailor conversations and actions.

Preference-aware

To create great experiences, all the solutions are meant to respond to each customer’s needs—such as the best time for outreach or the connecting with mapped human agent to resolve their issue

Intelligent Bridging and Call Backs

For smooth conversation without losing context, the AI Voice Agent can execute automatic callbacks, schedule callbacks from human agents, and transfer calls to the mapped agent automatically.

Assist with visual calls

The interactive Visual Call Assist can guide your clients through actions like as filling out forms or making payments, allowing them to complete tasks more smoothly and quickly without the need for human interaction.

Chanel Integrations

For information sharing, validation, and context, our platform enables out-of-the-box connectors to interact across numerous communication channels such as SMS, WhatsApp, chatbot, and email.

Performance Moderation

For proactive and ongoing development, get real-time insights into conversation data—both call drivers and detailed call data.

Strategic Insights

Get actionable information and utilise it to improve customer service and make better business decisions.

Campaign management that is intuitive

Run end-to-end outbound campaigns across the client lifecycle at scale, with complete visibility and control over campaign settings such call triggers, customer cohort management, and personalisation.

Advantages

Quick Deployment

Choose from three deployment options: cloud, on-premise, or hybrid.You have complete control over who has access to and how your data is used.Infrastructure that is available 24 hours a day, seven days a week, with dynamic load balancing.

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Security Guidelines

You receive the functionality and value you expect—fast—with our highly configurable off-the-shelf use cases, intents, and out-of-the-box connectors. Our intent marketplace and sub-flows provide you with highly accurate, ever-learning, and reusable components to let you construct unique solutions more quickly. Thus providing Security, scalability, and dependability are all important factors to consider.

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Voice Bots

With Digital VirtualAgents that can conduct customised, sympathetic, and proactive interactions in real time, you can optimise your CX procedures, costs, and resources.

What is Augmented Voice Intelligence, and how does it work?

Features

Advantages

Quick Deployment

Security Guidelines

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