With a cloud call centre, you can improve your business's customer service.
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A cloud call center system, enables you to manage client calls from anywhere.
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With our cloud call centre solutions that includes strong cloud telephony features, you can help your sales and support personnel to work remotely.
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With no upfront costs and no hardware requirements, you can be online right now.
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CRM integration allows for more efficient customer service and a better overall customer experience.
Advantages
Decentralized/Work From Home Teams
You may add support agents to your contact centre from any place using cloud-based remote call centre software. Your support executives may manage incoming business calls immediately on their phone while working from anywhere after they've been added to the call centre. Mobicom Solutions provides a specific call management mobile application for taking care of business calls on the phone. A live dashboard may be utilised on a tablet or a PC. Remote team management is included into the contact centre system. You can monitor the performance of each remote agent, follow live conversations, listen to call records, and give appropriate coaching wherever needed with a cloud call centre system housed on the cloud.
Integration with CRM for improved call handling
The cloud call centre solution comes in conjunction with any CRM or bespoke software that has platform API interface. The systemis capable of integrating with third part CRM providers with a single click. Support employees may manage calls more effectively and deliver consistent customer care thanks to the integration of a cloud contact centre solution with CRM software. Support personnel may view client account data and call history in a single unified interface, allowing them to focus on providing assistance rather than juggling several apps.
Run your Centre on Opex
The call centre solution is hosted in the cloud. It is built using cloud telephony technology and does not require any capital investment or hardware installation. You can get your call centre up and operating in minutes with our cloud call centre. A cloud call centre system like this works on your phone, tablet, and PC. The best aspect is that it's constantly updated through the cloud, just like your mobile apps, and it doesn't require any maintenance or update management. Even someone with no technical experience may use the “Mobicom Solutions” call centre system with zero to little training thanks to its app-like interface.
Two Way Call Management
The cloud call centre solution is built to function as both an inbound and outbound contact centre. You may use it as an inbound call centre, outgoing call centre, or both, depending on your company needs. Whether you need an inbound solution to deliver excellent customer service or an outbound solution to make cold calls to potential consumers. The call centre solution's automated call distribution feature makes the call handling procedure go more smoothly and quickly. Sales representatives may use the click-to-call capability to make outbound calls without having to dial the number
Handling Large Volumes
The cloud call centre solution, which is integrated with the Interactive Voice Response (IVR) technology, also functions as a virtual receptionist. When a consumer dials your company's phone number, they are greeted by an interactive voice response (IVR) menu. They are linked with the relevant department's assistance agent based on their inputs. Call centre systems with virtual receptionist features eliminate the need to manually transfer incoming calls to the appropriate employee, allowing for smooth handling of a huge volume of calls. When your support personnel are unavailable, a virtual receptionist may take their place. The virtual receptionist automates company call handling and minimises on-hold time by resolving calls more quickly.
Response Rate
Every call from a client or prospect, you'll agree, is a business opportunity. Missed calls equate to lost business chances. Thecloud call centre provides a specialised solution to manage missed calls to achieve a 100% response rate. First and foremost, our call centre solution makes every effort to connect incoming calls to all available agents. If there is no agent available, the caller is given the option of leaving a voice message, which is then placed to the follow-up queue. When your agents return, they may check the follow-up queue to ensure that any missed calls have been returned. Customer satisfaction is increased when all incoming calls are answered.
Features
Click 2 Call
Make effective outbound calls with just one click, eliminating the need to manually dial prospect cell numbers.
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Call Transfer
Without terminating the phone call, transfer the ongoing support line from one agent or department to another.
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Integration with CRM
For a better workflow, the system allows you to integrate common CRM services or bespoke applications.
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Work from Home
Empowers business to set up and manage remote sales and support teams by giving them the ability to handle business calls from anywhere.
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Masking of phone calls
Now you can hide your customers' and support agents' personal numbers from each other to protect their privacy.
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Real time GUI
See the whole call center's activities in real time, including agent performance, call records, and call statistics, all in one location.
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OBD Calls
With IVR inputs, you may make automatic outbound calls to potential consumers or clients and obtain a faster response.
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Toll Free Calling
Integrate your call centre system with a toll-free number so that clients and prospects may reach you at any time at no cost.
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Queue Management
With a smart call queue, you can reduce call abandonment by swiftly connecting clients with available agents.
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Corporate Number
With a Corporate business number, you can improve your brand image as your callers connect with you at no cost.
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IVR Tree
Depending on your specific company needs, you may add numerous departments and bespoke audio greetings to your IVR menu.
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Call Recordings
Using recordings of your agent's interactions with consumers, provide improved training for your sales and support teams.
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