Do you know how incoming customer calls are sent to the recommended agents depending on customer’s inquiries? It is done by using a Virtual Number, hosted on a cloud-based Platform. It help businesses reach a wider audience.
Benefits
Track every incoming and outgoing call that might represent a business opportunity and get involved right away to increase conversion.
All quality leads can be quickly categorised and nurtured in order to lower the churn rate and provide simplified customer engagement.
The solution allows you to manage company calls from anywhere and forward all customers calls to the agents’ mobile and landline numbers at different national geographies.
With this solution, both customer’s and agent information is concealed during a live call, ensuring customer privacy and preventing lead leakage.
Never miss a lead again by routing client calls to the appropriate agents based on their availability, caller history, and geography.
Live call performance can be derived using call records from call masking services to improve customer interaction and assess the effectiveness of agents.
Features
BeSpoke Channels
Gain access to bespoke channels based on your business need and skilfully handle a high volume of consumer calls at once.
Call Monitoring
On your call monitoring dashboard, keep an eye on incoming calls in real time and receive a full understanding of all active, on-hold, and disconnected calls.
Embedded Alerts
Use the virtual receptionist capabilities of our IVR-powered virtual number solution to tailor your calling experience.
Integration of IVR
Use the virtual receptionist capabilities of our IVR-powered virtual number solution to tailor your calling experience.
Intelligent Routing
Utilize the customizable call routing function to intelligently divide incoming calls to various departments and agents
Recordings
Utilize our automated call recording function to settle customer disputes, educate staff, and keep an eye on SLAs
