Chatbots

The AI platform supports up to 54 languages natively, with more on the way as part of the product’s development roadmap. This eliminates the requirement for a third-party translation at the customer’s end to manage language variety. There is no need for an external translator when the Enterprise’s data is moving outside of its intended context, so breaching the law and violating compliance. This is a huge deal for businesses!

This is certainly a one-of-a-kind experience for us. Enterprises may set intelligence and control levels for individual bot flows as well as at the global level. This means that AI may be made extremely strong, with the ability to serve a wide range of demands for diverse business functions. The company, on the other hand, may decide what amount of intelligence should be present at what points in the conversational flow.

This is a genuinely one-of-a-kind function offered on our platform. This gives you complete command over the conversational flow version. Three master versions of the Bot Flows are accessible at any given time, allowing the bot management team to keep track of which version of the conversational flow best suits their business needs. The bot team can model an endless number of variations on each flow on top of each version. This is also important since businesses may improve the customer experience by analysing which conversational flow produced the most KPIs or SLAs.

The majority of other conversational AI platform providers have integration capabilities with third-party video interaction systems on the market. However, as Emotion AI, we are the only platform having a native video gateway with AI enhanced on it. Enterprises would appreciate this since it eliminates the requirement for a third-party platform to include video in the customer interaction process.

The amount of interactions between bots, consumers, and agents will expand at scale in major companies when conversational AI is deployed at scale both horizontally and vertically. Then, as a business, it’s critical to have complete transparency about who should speak with whom and what they’re discussing, as well as to moderate them! Enterprises do not have a dependable control element on any of the other platforms if talks spiral out of control and violate compliances. We address this at Mobicom Solutions with a distinct, integrated module! With this dashboard, businesses may now moderate chats.

The majority of other platforms include a configurable intelligent response scoring mechanism. This is especially valuable for chat-based business operations that need to provide constant CX levels in client interactions. Agents often spend a significant amount of time looking for the correct answers to the appropriate questions. This indicates that operations as a function is losing money due to the time it takes for a query to receive a result. We at Mobicaom Solutions have found a way to bridge this gap with our AI-powered Intelligent live chat solution.

On the Platform, the Enterprise Technology Team may use the Integrated Development Environment (IED) to optimise complex and hyper customised Customer Flows for improved CX. Recommendations that are tailored to you Ecosystem E-Commerce experiences with Hyper Personalized Recommendations available within the Platform, orchestrating a highly relevant User Journey that leads to a faster online transaction.

Node Level Reports are available at every flow of the customer’s Chatbot journey.

Plug-and-play connection with all common channels (SMS, Email, Voice) and social media, allowing Enterprise customers to reach out to them directly. Customers may be re-engaged with their past contextual experiences using the platform’s built-in Omni-Channel Broadcast Facility!

Our Integration Hub has a built-in popular payment gateway that can be used for Conversational Commerce as a plug-and-play solution.