Types of Missed Call Service
Website callback – To use this click-to-call feature, a customer must first click the "request a call" button and provide their phone number. A stored procedure in the backend triggers a command and two calls originates. The customer support team receives the request along with the customer’s phone number. Companies may choose to call back consumers right away or may let them choose a time that works best for them.
Mobile call back - When a customer presses a call button on their smartphone resulting a “call to action”, it identifies the customers number automatically and brings him to the dialer of his device with the embedded number automatically. Now a callinitiates a regular phone call from their phone. Even though there is only one action needed from the customer, this call is made via customer’sdevice.
Benefits
Click to call enables you to effectively segment your clients through customer interaction and segmentation. Optimizing proactive interaction is also possible with intelligent engagement rules. Setting up parameters, such as time spent on a website or the contents of a shopping cart, can enable you to start a click-to-call pop-up that encourages consumers to contact you so you can direct them to the intended outcome.
A click to call exchange may be quickly escalated to additional communication channels, including live chat or video call, unlike a typical call. This smooth transition improves customer service and provides a greater customer experience for both virtual and physical agents, resulting in higher first-time resolution rates, conversion rates, and customer satisfaction.
