1. Introduction
TechnoDecibel Private Limited, also with a brand name MobicomSolutions through technodecibel.com and mobicomsolutions.com (“we”, “us”, or “our”), is committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our websites, use our services, or communicate with us through SMS, email, RCS, WhatsApp Business API (WABA), voice calls, or other communication channels.
By accessing or using our services, you acknowledge this Privacy Policy. If you do not agree with its terms, please discontinue use of the services.
2. Information We Collect
We collect information that you voluntarily provide, including your name, contact number, email address, company details, enquiry information, and other information necessary to provide our services. Depending on the services used, we may also collect communication preferences, message content, delivery reports, transaction records, and customer support information.
We may automatically collect technical information, including IP address, browser type, device identifiers, operating system, usage logs, and website interaction data. Where applicable and with appropriate permission, our applications may access device features such as contacts, storage, location, or notifications. You may manage such permissions through your device settings.
3. Use of Information
We use collected information to provide and maintain our services, process enquiries and transactions, facilitate messaging and communication services, deliver reports, provide technical support, manage customer accounts, improve service performance, meet contractual obligations, comply with applicable laws, prevent fraud, and send service-related or promotional communications where permitted.
4. WhatsApp Business API and Other Communication Services
When you interact with us or our customers through WhatsApp Business API, SMS, RCS, email, or voice services, we may process relevant phone numbers, message content, communication metadata, delivery statuses, timestamps, consent records, and related information to facilitate communication and service delivery. Such information may be processed or shared with Meta/WhatsApp, telecom operators, messaging providers, cloud infrastructure providers, and other authorized service partners as necessary to deliver the requested services and comply with applicable requirements.
We expect customers using our messaging services to obtain all necessary consents, provide required disclosures, and comply with applicable messaging, privacy, and platform policies. Users may opt out of promotional communications at any time through the available unsubscribe mechanism or by contacting us.
5. Sharing and Disclosure of Information
We may share personal information with authorized service providers, technology partners, communication platforms, and business associates where necessary to provide our services. Information may also be disclosed with your consent, to fulfil contractual obligations, comply with applicable laws or lawful government requests, protect our rights and the safety of individuals, investigate suspected fraud or unlawful activity, or facilitate a merger, acquisition, financing, or transfer of business assets. We seek to limit such sharing to what is reasonably necessary for the relevant purpose.
6. Cookies and Tracking Technologies
Our websites may use cookies, pixels, web beacons, and similar technologies to improve functionality, understand website usage, remember preferences, and support analytics or advertising. You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Retention and Security
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, meet contractual obligations, resolve disputes, maintain business records, and comply with applicable legal requirements. Where information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable retention obligations and backup limitations.
We implement reasonable technical and organizational safeguards to protect information against unauthorized access, disclosure, alteration, loss, or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Children’s Privacy
Our services are not intended for children under 18 years of age, and we do not knowingly collect their personal information without appropriate legal authority or consent. If we become aware that such information has been collected unlawfully, we will take reasonable steps to restrict access and delete it where appropriate. Please contact us if you believe a child’s information has been provided to us.
9. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, or object to or restrict certain processing activities. You may also opt out of promotional communications. Requests may be subject to identity verification, legal obligations, and legitimate retention requirements.
Residents of jurisdictions with additional privacy protections, including the EEA, UK, Switzerland, or California, may have further rights under applicable local laws.
10. Do-Not-Track Preferences
Some browsers and devices offer Do-Not-Track settings. As there is no universally adopted standard for responding to these signals, our websites may not respond to all such requests. You may manage cookies and tracking preferences through your browser settings.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, or applicable laws. The revised version will be published on our website with an updated effective or revision date. We encourage users to review this Policy periodically.
12. Contact Us and Data Requests
For questions, complaints, or requests concerning your personal information, access, correction, or deletion, please contact us through the official contact details provided on technodecibel.com or mobicomsolutions.com.
Legal Entity: TechnoDecibel Private Limited
Website: technodecibel.com / mobicomsolutions.com
Privacy Contact Email: support@mobicomsolutions.com
13. Communication Consent
By submitting your contact information, you consent to being contacted by TechnoDecibel Private Limited (technodecibel.com / mobicomsolutions.com) through phone calls, SMS, RCS, WhatsApp, or email for service-related purposes and, where legally permitted, promotional communications. You may withdraw consent for promotional communications at any time. Withdrawal of consent will not affect processing or communications required to provide services you have requested or fulfil legal obligations.
